Privacy Policy

This Privacy Policy describes how BYIDIL (byidil.com) collects, uses, stores and shares your personal information when you visit our website, make a purchase or contact us.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal details: Your name, email address, phone number, billing address and shipping address.

• Order information: Products purchased, order history, payment status and shipping details.

• Payment information: Information necessary to process payments securely through our payment service providers.

• Technical information: IP address, browser type, device information and website activity.

• Communication details: Information you provide when contacting our customer service.

We collect only the information necessary to operate our online store, process orders and provide our services.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders.

• Arrange shipping and delivery.

• Process payments, returns and refunds.

• Communicate with you regarding your orders.

• Respond to customer service inquiries.

• Improve our website and shopping experience.

• Protect our website against fraud and unauthorized activity.

• Send marketing communications where legally permitted.

• Comply with applicable legal obligations.

3. Legal Basis for Processing

Where the GDPR applies, we process personal information on the following legal bases, depending on the purpose:

• Contractual necessity (Art. 6(1)(b) GDPR): To process orders, payments, deliveries and customer requests related to purchases.

• Legal obligations (Art. 6(1)(c) GDPR): To comply with applicable accounting, tax and other legal requirements.

• Legitimate interests (Art. 6(1)(f) GDPR): To maintain website security, prevent fraud and improve our services, where our interests are not overridden by your rights.

• Consent (Art. 6(1)(a) GDPR): Where required, including certain marketing communications and non-essential cookies or tracking technologies.

Where processing is based on your consent, you may withdraw that consent at any time.

4. Sharing Your Information

We may share personal information with trusted third-party service providers where necessary to operate our business.

These may include:

• Shopify, our e-commerce platform provider.

• Payment service providers, including PayPal and Klarna, where selected.

• Shipping and logistics providers, including DHL.

• IT, hosting and technical service providers.

• Analytics and marketing providers, where applicable and legally permitted.

• Public authorities where disclosure is required by law.

We share information only where necessary for the relevant purposes and subject to applicable data protection requirements.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions, maintain shopping carts, improve website performance and, where applicable, analyze visitor activity.

Some cookies are necessary for the operation of our online store. Other cookies, such as analytics or advertising cookies, may require your consent.

Where required by law, you can manage your preferences through our cookie consent settings.

You may also adjust your browser settings to restrict or delete cookies.

6. Marketing Communications

If you subscribe to our newsletter or otherwise provide valid consent, we may send you information about new collections, product launches, promotions and special offers.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

Unsubscribing from marketing emails does not affect essential communications relating to your orders.

7. Data Storage & Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or disclosure.

Our online store is hosted by Shopify, which provides the technical infrastructure necessary to operate our website.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.

Certain order and transaction records may be retained for longer periods where required by tax, accounting or commercial laws.

8. International Data Transfers

As we use Shopify and other service providers, personal information may be processed or stored outside Germany or the European Economic Area (EEA).

Where required, international data transfers are subject to appropriate safeguards, such as adequacy decisions or Standard Contractual Clauses approved by the European Commission.

9. Your Privacy Rights

Depending on applicable data protection laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Request restriction of certain processing activities.

• Object to certain processing activities.

• Request data portability where applicable.

• Withdraw previously given consent at any time.

• Lodge a complaint with a competent data protection authority.

To exercise your rights, please contact us at info@byidil.com.

10. Third-Party Websites

Our website may contain links to external websites or social media platforms.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Children's Privacy

Our website is not specifically intended for children.

We do not knowingly collect personal information from children in violation of applicable data protection laws.

If you believe that a child has provided us with personal information unlawfully, please contact us.

12. Complaints

If you have any questions or concerns regarding how we process your personal information, please contact us at info@byidil.com.

We will review your request and respond in accordance with applicable data protection laws.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal requirements.

Any updates will be published on this page.

14. Contact Us

For questions regarding this Privacy Policy or the processing of your personal information, please contact:

BYIDIL

Hamburg, Germany

Email: info@byidil.com