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FAQs

Do you ship worldwide?

→ Yes, we offer worldwide shipping.

From what order value is shipping free?

→ Germany: From €50

→ Europe: From €150

→ Rest of the world: From €150

How long does shipping take?

→ Within Germany: 2-4 business days

→ Within Europe: 2–8 business days (depending on the destination country)

→ Worldwide: 7–14 business days (depending on the country and customs processing)

Will I have to pay customs or import fees?

Yes, please note that customs duties or import taxes may apply when shipping from Germany to certain countries outside the European Union. These fees are not included in your order and must be paid by the customer upon delivery.

We recommend checking with your local customs office for details before placing your order.

How can I contact you?

→ You can reach us via email at info@byidil.com

How long does it take to get a response?

→ We aim to respond to all inquiries within 24 hours.